I just recieved my credit card statment, what is the charge for Stingrays dues doing there? My swimmer didn’t swim in October?
Remember that we bill one month retroactive - For example, Swimmer X swims for the month of September. His parents’ credit card will show a charge on the 5th of October for the month of September. He chooses not to swim in October, but swims in November. His parents will not see a charge in November, but will see one in December. Anything to the contrary – please let Alexis know ASAP!
Do I get a discount for multiple kids from the same family?
Yes. First kid = full price. Second kid = 15% off. Any additional child = 20% off. This is for monthly dues ONLY.
I’m an employee of the club, do I get a discount?
Yes. 20% off monthly dues.
There’s an error in my account - what do I do?
Email Alexis and she’ll get it straightened out right away!
How does the Team Unify website work for billing?
All Invoices are created on the 21st and credit cards are billed on the 1st. If you are paying by check - please pay by the end of the month to avoid late fees.
How am I billed for meets?
Through the website. Once we get approval - we will be able to bill your credit card for swim meet fees on the 21st of every month.